Terms of Service

Effective: October 21, 2026

These terms are an agreement between you and Lily Living LLC ("we") about using Zaption: the website at zaption.com, the web app, and the API. By signing in, you agree to them. If you don't agree, don't use the service.

Our Privacy Policy explains what we collect and how we use it.

1. The service

Zaption turns the speech in your videos into captions. You upload a video, or give us a link to one through the API. We make a transcript with the timing of each word. You can edit the words and the style. Then we burn the captions into your video. You can also get subtitle files (SRT and VTT) and a JSON file with the timing of each word.

Features and limits can change, and things can break. We don't promise any level of uptime. We'll try to tell you before big changes.

2. Your account

• You need to be at least 13 years old to use the service. If you're under 18, you need a parent's or guardian's permission to buy a plan or credits.
• An account is for one person. You sign in with a link we email you, and there are no passwords, so keep access to your email address safe.
• You're responsible for what happens with your account and your API keys. Keep keys secret. If one leaks, revoke it right away.

3. Free minutes

• The Spark plan is free. It gives you 15 minutes of video a month, for videos up to 3 minutes long, at up to 1080p, with 3 caption styles.
• Spark's minutes reset at the start of each calendar month (UTC). They don't roll over.
• Free minutes work in the web app only. The API always uses credits (section 4).
• Addresses at throwaway email services don't get free minutes.
• We limit how many accounts can sign up from the same network.
• Free minutes come from a fixed monthly budget shared by everyone. When it runs out, free minutes pause for everyone until it resets.
• We can change free limits, or stop offering free minutes. Don't make extra accounts, or use bots or tricks to get more.

4. Paid plans and credits

Plans. Paid plans give you more minutes each month, longer videos, higher resolutions, and all caption styles.

• Plan minutes are for the web app. They reset at the start of each billing month and don't roll over.
• A paid plan renews every month until you cancel it in the billing portal. When you cancel, the plan keeps working until the end of the month you paid for, then it ends.

Credits. Credits ("Charge") are money you pay ahead of time and keep in your account.

• You can buy credits in amounts from $10 to $500.
• Every caption made with a live API key is paid with credits. In the web app, credits are used when you run out of plan minutes.
• Credits don't expire while your account is open. Any credits left when your account is deleted or closed end with it.

Prices for credits.

• Captions burned into your video: $0.04 a minute. That's $0.01 to transcribe and $0.03 to render.
• Subtitle files only, with no video: $0.01 a minute.
• Above 1080p, the render part costs twice as much.
• Through the API, rendering a caption again costs the render price again.

How we count. We count video time by the second, rounded up to the next whole second. This goes for plan minutes and credits. If a caption fails, its charge or its minutes come back to you automatically.

Payments. Stripe handles all payments. Prices are in US dollars. We never see your full card number.

Refunds. Plan fees and unused credits aren't refunded, except where the law requires it. If you think we charged you by mistake, email [email protected] and we'll look into it.

Price changes. Prices are part of these terms. If we change them, we'll tell you first, the way section 14 says.

5. What you can't upload

Don't upload, link to, or caption:

• videos you don't have the right to use, or that break someone else's copyright, privacy, or other rights
• recordings of people made without the consent the law requires
• sexual content
• anything that sexualizes, exploits, or harms minors
• hate symbols, or content that attacks people for who they are
• threats, harassment, or content that promotes violence
• anything illegal

We don't watch every video. If we learn that one breaks these rules, we can stop or delete its caption, pause free minutes for the account, or suspend the account. We report child sexual abuse material to the authorities, as the law requires.

6. Your content

What you put in. You keep all rights to your videos and transcripts. You promise you have the right to upload each video and have it captioned, including any permission you need from the people in it, and that it doesn't break these terms or the law.

What you get out. Between you and us, the captioned videos, subtitle files, and transcripts we make for you are yours. We don't claim any rights in them. If your video has music, footage, or other material that belongs to someone else, captioning it doesn't change who owns that.

What you let us do. You give us permission to process and store your content, only to make your captions, keep them for the times our Privacy Policy lists, and deliver the files back to you. That includes sending your video's audio to the company that makes our transcripts. We don't use your videos, audio, or transcripts to train any AI model, and we don't sell them.

Keep your own copies. We delete files on a schedule, as our Privacy Policy says. Zaption isn't a place to store files, so download what you need.

7. Using the service fairly

Don't:

• attack, overload, or try to break into the service
• get around limits, the bot check, or the rules for free minutes
• scrape the site or use it in ways the API doesn't allow
• resell free minutes, or make or share accounts to get more of them

8. The API

• Test keys are free. They use made-up transcripts, so you can build your integration first.
• Live keys spend your credits, at the prices in section 4. They have rate limits, which we can change.
• If you give us a link to a video, you must have the right to let us fetch it and caption it.
• If you give us a webhook_url, we send caption events to it, signed so you can check they came from us. You're responsible for that endpoint and what it does with the events.
• Follow the API documentation, including the limits it lists.

9. Reporting content

If you think a video captioned with Zaption breaks your rights or these terms, email [email protected] with what it is and where you saw it. If it's about copyright, also tell us which work is yours, and say that you own it or are allowed to act for the owner. We'll look into it and remove it from Zaption if needed. We suspend accounts that keep breaking other people's rights.

10. Ending your account

You can ask us to delete your account at any time. Email [email protected] from the address on the account, and we'll delete it within 30 days. If you have a paid plan, we cancel it as part of the deletion.

We can suspend or close your account if you break these terms, if your account puts the service or other people at risk, or if the law requires it. If we shut down the service, we'll give you notice so you can download your files first.

11. Our part

Zaption, its software, and its website belong to us. These terms don't give you any rights to them beyond using the service.

12. No promises

The service is provided "as is." Transcripts can have mistakes, like wrong words, names, or timing. Check your captions before you post them. To the extent the law allows, we don't make any promises about the service, including that it will be available, error free, or fit for a particular use.

13. Limits on our liability

To the extent the law allows, we aren't responsible for indirect or unexpected losses, like lost profits or lost data. Our total liability to you is limited to the greater of what you paid us in the last 12 months or $50.

14. Changes to these terms

If we change these terms in a way that matters, we'll email you or show a notice in the app before the change takes effect. If you keep using the service after that, the new terms apply.

15. Law and disputes

These terms follow the laws of Utah, USA. Disputes go to the courts in Utah County, Utah.

16. Contact

Write to Lily Living LLC, 1721 N 1200 E, Lehi, UT 84043, USA, or email [email protected].